Need voice and IVR? We’ve got that. (Just ask QWASI!)

customer-engagement

14 Jan

QWASI is a company that works with some of the biggest names in retail (and other industries too). Their cloud-based software platform helps companies communicate with their customers in a variety of ways—and they control it all through one primary interface. From text and picture messaging, to social media, notifications pushed through the platform and more, QWASI makes it easy to keep track of all customer communications in one place.

One thing QWASI’s software didn’t have was the ability for customers to send voice messages and use IVR functionality. IVR stands for Interactive Voice Response. It’s when you call a phone number and you’re instructed, for example, to press “1” for sales, “2” for support, “3” for press inquiries, etc. It also works the opposite way—for example, when your doctor’s office sends you an automated phone call and you’re instructed to press “1” to confirm your appointment or “2” to change it.

When QWASI did its due diligence to scope out a partner that could make it all happen, the team soon realized that just one provider offered both the communications API they would need to build the new functionality—and the direct network access required for them to scale economically. That partner was Bandwidth.

Want more details on the QWASI/Bandwidth use case? Read the case study now.

Lori Philbin
Lori Philbin
lphilbin@bandwidth.com

Lori joined Bandwidth in 2012 as a content marketer and has been singing the praises of Bandwidth’s products ever since. She’s currently working as a consultant with the team, developing various lead gen, web and other collateral pieces. She’s worked with a variety of telecom and tech companies through the years and loves digging into products and writing about them in plain talk that’s easy to understand. She’s a Villanova Wildcat with a degree in English and spends her free time cooking and having fun with her husband and three kids.

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