Incorporating Customer Feedback to Dashboard

12 Jan

Back in June we wrote about our travels, chatting with customers to learn how we could improve the Bandwidth Dashboard. You may recall these three key takeaways:

  • Reduce the jargon
  • Unburden the user of excess choice
  • Lead our customers through anticipatory design


Since that time, the User Experience (UX) team has worked to accomplish these three goals. We are proud to say we have released the first of these changes:
Improved Telephone Number Ordering.

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We have crafted a new process for ordering telephone numbers. Based directly on customer feedback, our mission was to create an easy-to-use interface, where customers can find the numbers they want faster, order their numbers with fewer clicks, and stay updated on order progress more readily.

Screen Shot 2015-12-15 at 10.48.32 AM

Did we succeed? You be the judge! Check out our Bandwidth Dashboard video on this page.

Key functionality enhancements include:

  • Universal type-ahead search
  • A set of filters to narrow your search
  • Options to sort numbers by rate center & area code
  • The ability to copy unformatted numbers with one click
  • The power to drag-select multiple numbers

 

Still to come:

  • Enhanced porting
  • Consecutive numbers
  • Advanced number ordering
  • Account management & more!

 

And we’re not done! We want to hear from you.

We’re always iterating, never satisfied, always eager to learn how we can improve your experience and optimize the performance of our products. If you’d like to share what you think of the new Bandwidth Dashboard experience you can:

  • Comment on this blog post
  • Click the green feedback button on the right side of the Bandwidth Dashboard
  • Or email me at ssutherland@bandwidth.com
Shaun Sutherland
Shaun Sutherland
ssutherland@bandwidth.com

Shaun Sutherland is a User Experience (UX) Designer at Bandwidth. Two mottos really drive Shaun in everything he does: "Measure twice, cut once" and "Keep it simple, stupid." If he's not at his desk, deep in Photoshop designs, he's sketching solutions on a whiteboard, syncing up with marketing and developers, or analyzing customer feedback. With a degree in Computer Graphics from Springfield College (MA) and a professional background in interface design and front-end development, Shaun enjoys seeing his creative ideas come to life in simple, easy-to-use, and–most importantly–enjoyable experiences. Both New England transplants to the Raleigh area, Shaun and his wife Kelly spend a lot of their time exploring NC towns with their two dogs (Griswold and Porter) in search of bookstores and breweries. Sláinte!

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