Expect the Unexpected – Secure Your Business

08 Jun

Why Two-factor Authentication Means Peace of Mind

Picture this:

It’s a Monday morning the first day of summer and, like every working day morning, I begin it with a warm mug of my favorite gourmet coffee. I open my laptop to begin checking online sales for the business I own and operate in the small town where I was born and raised.   

As I take my first morning sip and begin logging into my email, I’m thrown an uncharacteristic error message: “Your Password is Invalid.” I type in my password again. “Your Password is Invalid.” I begin to panic as I type it again. “Your account has been temporarily locked.  Please contact support.” I quickly grab the phone and begin to dial. As I wait on hold, I go to my business’ website and I’m stunned to see a “Web Page Not Found” error.  A technical support specialist answers my call and begins to explain that my website and linked email account have been hacked.

Fortunately, the hosting company explains that the hacker didn’t cause any irreparable damage. However,  paranoid about my online security, I begin to do some research about how I can secure my businesses data along with my customers’ personal account data. That’s when I learn about two-factor authentication.  

What is two-factor authentication?  

Two-factor authentication, also called multiple factor or multiple-step verification, is an authentication mechanism to double check that a person’s identity is legit.

How do I use two-factor auth to protect my business?

While I own a small shop in a small town, I can use a toll free number to help establish a trusted online corporate identity.  I mainly use my toll free number for inbound calls to my shop, however I can now also use it for authenticating my customers’ accounts by delivering text messages to the their mobile numbers.  Here is how it works:

Step 1.  
A customer enters their telephone number, so that my site can send them a code via a text message.


Step 2.  A text message is sent from my toll free business line to the customer’s mobile telephone number.

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Step 3.  The customer enters the unique code on my site’s prompted location. Once the code is validated, my  website will prompt  my customers to enter a new password and enter their account  safely.


I now have peace of mind knowing that my customers and their private information is secure by  implementing this extra layer of security..  If you’re looking for that same peace of mind and want to know more about how you can secure your business with texting services, check out Bandwidth messaging services now.


Justin Moreira
Justin Moreira

For those having difficulties pronouncing his last name. It looks and sounds something like this if broken into syllables “More-Air-A”. Justin is responsible for delivering new text messaging solutions to the market place. He’s been working in telecom for the last 6 years and as Product Manager for Bandwidth’s messaging product team for the last 4 years. In this time he and his team have delivered solutions that have taken Bandwidth’s messaging services to the next level by delivering wireless-grade texting for VoIP apps and services. While Justin is not grinding telecom into software he enjoys spending time with his wife and two kids, golfing and rooting on his 3 time world champs the San Francisco Giants.

  • rick lamb
    Posted at 14:57h, 09 June Reply

    thanks for this topic – what software pplication sends the text SMS to the customer, and how does it know that it is “registered” to the desired (and authorized) TFN?

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